Patent Pending
MADE IN USA
SHIPPING & RETURNS
SHIPPING POLICY
Shipping Policy
Thank you for visiting and shopping at Z-RAK. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. No free shipping to Hawaii and Alaska.
Customs, Duties and Taxes
Z-RAK is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Z-RAK is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently do not ship outside the U.S.
RETURN POLICY
All returns must be recieved within 30 days of the original invoice date, unused, and in their original packaging. Any item that is returned to us, used or altered will be returned to the purchaser at his/her expense. It is the purchaser's responsibility to ensure that returns are adequately packaged, insured, and tracked. FedEx Ground and USPS priority mail meet these requirements. If you should decide to return your new rack products, you will be charged the original outbound shipping amount (the amount we pay to ship you your order). Outbound and return shipping are non-refundable. Returns purchased during free-shipping programs will be charged the original outbound shipping price. The purchaser is responsible for round trip shipping charges on all refused packages.
Contact information: contact@ztruckrack.com